10 Productivity Hacks for Customer Support Teams That Actually Work
You're running a customer support team, armed with the latest technology and an eager crew of agents.
Efficiency and output in work environments
View All TagsYou're running a customer support team, armed with the latest technology and an eager crew of agents.
For SaaS companies, productivity isn't just about working harder—it's about working smarter.
Customer service has come a long way. Not too long ago, you'd sit on hold forever or deal with chatbots that were about as helpful as a broken umbrella in a rainstorm.
Imagine starting your day, ready to kill at work, immediately bombarded by emails, Slack notifications, and tickets/ questions demanding immediate attention.
Artificial Intelligence (AI) is revolutionizing work as we know it, and the field of product management is no exception.
A typical day in the life of a product manager kicks off with a steaming cup of coffee, the morning sun casting a hopeful glow on the day ahead.
Our team recently conducted productivity research through a survey of 270+ professionals. Around a quarter of this number were leaders.
Knowledge management is the process of capturing, organizing, and sharing knowledge within an organization to boost productivity and innovation. It involves creating a structured approach to store and retrieve information, enabling teams to access relevant knowledge quickly and efficiently.
In research conducted recently, we found that 79% of professionals said they were open to using AI for productivity. 23% of this populace was leaders. (Research Report)
We recently conducted a comprehensive survey to explore the current state of productivity and AI's role in enhancing it. The findings have been compiled into our insightful report - The State of AI and Productivity in 2024!