Skip to main content

AI Help Desk Statistics for 2024: Key Trends and Data Points

· 10 min read
Chat Aid
Chat Aid
Content Marketing Team

In the dynamic landscape of modern workplaces, providing exceptional employee experience is a key driver of organizational success. The integration of Artificial Intelligence (AI) into the help desk function has emerged as a transformative solution, offering enhanced support, streamlined processes, and improved overall employee satisfaction.

2023 HR/IT Helpdesk Experience Report: Key Findings and Solutions

· 2 min read
Chat Aid
Chat Aid
Content Marketing Team

In a recent survey, we found that 65% of people thought helpdesks reduced workplace productivity, consequently threatening company revenue. The survey results (conducted over a large pool of HR and non-HR professionals) have now been consolidated into our report on the State of the HR/IT & Employee Helpdesk Experience in 2023.