You're running a customer support team, armed with the latest technology and an eager crew of agents.

For SaaS companies, productivity isn't just about working harder—it's about working smarter.

Customer service has come a long way. Not too long ago, you'd sit on hold forever or deal with chatbots that were about as helpful as a broken umbrella in a rainstorm.

Things have changed in customer support!

This title is not clickbait (I swear).

About Buffer:​

Urban legends say customers these days can churn due to the most bizarre reasons:

A typical customer support experience for a customer looks like this:

Imagine starting your day, ready to kill at work, immediately bombarded by emails, Slack notifications, and tickets/ questions demanding immediate attention.

Artificial Intelligence (AI) is revolutionizing work as we know it, and the field of product management is no exception.